Fluent Path processes personal data in connection with its language courses, tutoring services, and website operations. This policy explains what we collect, how we use it, when we share it, and the choices and rights available to users in Japan and other locations where the site is accessed.
We may collect contact details, inquiry content, course preferences, level screening information, timetable choices, payment-related records, attendance information, and communications sent through the site or by other booking methods. We may also collect technical data such as device, browser, log, and cookie information when the site is used.
We receive personal data from course inquiries, level screening, enrolment steps, lesson coordination, and messages submitted by phone, email, contact form, or center visit. We also obtain limited technical data from website interactions and records generated when services are scheduled, delivered, or reviewed.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function. We do not use cookies to collect more information than is reasonably needed for the site’s operation and administration.
Users can usually control cookies through their browser settings, including blocking certain cookies or deleting stored cookies. Some site functions may not work properly if essential cookies are disabled. Where the site presents cookie choices, those selections will be respected to the extent technically possible.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. We may also consider objections or other requests permitted by law, provided they can be verified and do not conflict with legal obligations or legitimate recordkeeping needs.
To protect privacy, we may ask for information needed to verify a request before acting on it. We will assess each request in light of applicable legal requirements, the type of data involved, and any retention duties that apply to course, payment, or administrative records.
We retain personal data for the period necessary to manage inquiries, enrolment, lessons, payments, records, and legal compliance. When data is no longer needed, we delete it, anonymize it, or archive it in a restricted form if retention is still required by law or for legitimate business records.
If this policy is updated, the revised version will be posted on the site and will apply from its effective date. Where a change is material, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.
We use personal data to respond to inquiries, screen starting levels, match learners with suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, review course progress, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and improve basic functionality.
We may share personal data with service providers that support hosting, communications, scheduling, payment handling, record management, or similar operational functions. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal processes. We may also share information where disclosure is necessary to protect rights, safety, or the integrity of our services, subject to applicable legal limits.
